At Avacasa, the trust of our users is fundamental to our service. We understand that the data you share with us, especially personal photographs, is sensitive. We have implemented a multi-layered security strategy to protect your information at every stage.
Our Security Practices
Encryption Everywhere
- In Transit: All data transferred between your device and our servers is encrypted using Transport Layer Security (TLS), the industry standard for secure internet communication.
- At Rest: Your data, including your photos and personal information, is encrypted using the AES-256 standard when stored on our servers. This means it is protected even in the unlikely event of unauthorized physical access to the hardware.
Secure Infrastructure
We partner with leading cloud infrastructure providers that maintain the highest levels of physical and network security, complying with rigorous international standards like SOC 2 and ISO 27001.
Data Anonymization for AI Training
To improve our AI models, we use data that has been anonymized and de-identified. This means we strip out any personally identifiable information, ensuring that the data used for training cannot be linked back to an individual user. You are not just a data point; your privacy is respected throughout the process.
Access Control
We enforce strict internal access controls based on the principle of least privilege. Only a limited number of authorized personnel can access user data, and only for specific, necessary purposes like providing customer support at your request.
Your Role in Security
While we work hard to protect your data, you also play a role. We encourage you to use a strong, unique password for your Avacasa account and to be mindful of where you access your account.
Reporting a Concern
If you believe you have found a security vulnerability in our service, we encourage you to report it to us immediately at support@avacasa.ai. We take all reports seriously and will investigate promptly.